Little nightly thoughts
by Business Exploration

Dear Fellow Innovator,

Changing the way an organization has worked for years, requires a good deal of expertise.
This is my personal collection of answers I got from colleagues, Client’s employees, Managers of any seniority and Customers, when executing my six sigma, lean and change management projects. And because I worked so many years in Tuscany, trying to change the behaviors of a former state owned company into those of the mother of all privately ruled businesses (General Electric), I had the privilege to be addressed by the world famed citizens of Florence, whose tongue is said to have killed more people than the sword. So I accompany my private collection of Resistances with the very sentences I was replied by them as a unsurpassable barrier to change the status quo. I am sure you will recognize these answers whenever you will have the misfortune to have to change people’s behaviors in your professional life. Knowing these answers in advance, it will give you a sure advantage!
(and win a bottle of Chianti wine: taking part to the "Resistance Contest")

The 12 Resistances... and their Tuscan translation:

  1. Poor understanding of the value added:
    ( "ma icchè me ne fo?" - more or less: "What I'am supposed to use it for?", where: “for nothing" ,it’s the implicit answer.)
  2. Is not the way we do things, here:
    ( "belle le chartine, perchè ‘un vieni a lavorà?" ~ "nice little charts, boy, now, why you do not start working?”)
  3. Fearing the un-known:
    ( "ma ‘un c’è mai stato problemi… si va proprio bene come s’è fatto finora" ~ "we never experienced any kind of problem till now ... we do perfectly fine in our own way"... Where: "you bring up the problem, boy", it’s implicit...)
  4. Lack of training and reference points:
    ("eh ‘un ci s’ha il tempo per guardare queste cose" ~ "we do not have time to look at this now" ... Where: " and we will never have", it’s implicit)
  5. Previous Failures:
    ( "n’ho visti tanti …" ~ "I saw many other.." where: "...failing as you will surely also do" , it’s implicit)
  6. Not invented here:
    ( "eh funzionerà costà da voi, ma qui…" ~ "It's a great solution there - where you come from, but here..." ... Where: "you do not understand that we are different", it’s implicit)
  7. Fearing loss of privileges:
    ( "bah… ma così un vale mi’a" ~ "this way is not by the rule" ... Where: -the rule-, it’s exactly what you are willing to change.)
  8. Lack of control:
    ( "ma tanto ‘un li guarda nessuno…" ~ "c'mon, nobody cares" )
  9. Embarrassment:
    ( "… s’è bell’e perso i’ treno…" ~ "we missed the train" ... Where: running to reach it, it’s not an option)
  10. Refuse the existence of alternative points of view.
    ( “…quanti ne siete?... non lo voglio sapere…" ~ " ... How many are they?... I do not want to know it". It’s a sympthom of refusing to think long term in order to decide the next move. The un-ability to think "Right to Left" from Goal to actions, and the willingness to accept only "experiments" as a way to move forward, is, for my experience, probably the first single reason for innovation’s failure.)
  11. Commitment to the old position
    ( "a me m'han detto così e io fò così" - "I will continue to do how I have been told - no matter what")
  12. Nemo profeta in patria…
    ( "eccolo… ora gli’è arrivato lui…" ~ "here he is, just arrived" ... Where: an hironic " miracle man", t’is implicit...)


The Contest

To the first one of you bringing to my attention a Resistance that can not be listed among these, I will be happy send a bottle of Chianti wine as a present and thank you.

To talk about this, contact me at the numbers below.
Happy reading!

Flavio

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